(Last updated: October 10, 2025)
1. Introduction
Welcome to the site Luxoria Travels, private travel concierge operated by T.E.M&CO SCOMM, limited partnership registered in Belgium (BE1024.317.525).
Luxoria Travels attaches great importance to the protection of your personal data.
The purpose of this privacy policy is to inform you in a clear and transparent manner about:
- the data we collect,
- how they are used,
- your rights and how to exercise them
This policy applies to all of our services, whether offered via our website, by email, WhatsApp or any other means of communication.
2. Responsible for the treatment
The data controller is:
T.E.M&CO SCOMM — Luxoria Travels
Rue du Long Chêne no. 46, 1970 Wezembeek-Oppem, Belgium
Email: contact@luxoriatravels.com
Phone: +32 494 131 806
No data protection officer (DPO) is formally appointed, but you can send any request relating to your data to the address above.
3. Personal data collected
As part of its activity, Luxoria Travels may collect the following types of data:
- Identity data: name, first name, title, date of birth (optional).
- Coordinates: mailing address, email address, telephone number, country of residence.
- Travel data: preferences, desired destinations, length of stay, estimated budget, information required for booking (dates, accompanying persons, etc.).
- Payment data: bank details only as part of customer payments (never stored in plain text).
- Technical data: IP address, device type, browser, browsing history (via cookies or analysis tools).
- Communication data: messages, e-mails, exchanges via WhatsApp or forms on the site.
Luxoria Travels does not collect no sensitive data (ethnic origin, religion, health, political opinions, etc.).
4. Purposes of the treatment
Your personal data is collected and processed for the following purposes:
- Management of your requests and reservations (processing of quotes, payments, coordination with partner service providers).
- Customer communication (responses to requests, follow-up before and after travel, information messages).
- Improving services (analysis of customer feedback and optimization of the experience).
- Marketing and communication (sending information about our services, only with your consent).
- Compliance with legal and accounting obligations.
We don't sell no personal data to third parties.
5. Legal basis for processing
The processing of your data is based on one of the following legal bases:
- Execution of a contract : to process your reservations or requests for quotes.
- Consent : for sending newsletters or using cookies.
- Legal obligation : for the preservation of accounting or fiscal documents.
- Legitimate interest : to improve our services and ensure the security of the site.
6. Data recipients
Your data may be communicated:
- aux partner service providers (hotels, airlines, local agencies, transfers, etc.) in the strict framework of the realization of your trip,
- To our technical service providers (web host, email platform, management software),
- aux legal authorities when required by law.
All our partners are committed to respecting the confidentiality and security of your data in accordance with the RGPD.
7. International transfers
Some data may be transferred to countries located outside the European Union, especially when partner service providers (e.g. hotels, local agencies) are located outside the EU.
In this case, Luxoria Travels ensures that:
- the transfer is necessary for the execution of the contract (e.g. hotel reservation in Dubai),
- and that appropriate guarantees are put in place in accordance with the RGPD.
8. Data retention period
We keep your personal data for the time necessary to achieve the purposes mentioned above:
- Customer data and quotes : 5 years after the last interaction.
- Accounting data : 7 years (in accordance with Belgian legislation).
- Cookies and site statistics : 12 months maximum.
Beyond that, the data is deleted or made anonymous.
9. Data security
Luxoria Travels implements appropriate technical and organizational measures to protect your data:
- secure hosting in Europe,
- HTTPS protocol and SSL encryption,
- access restricted to authorized persons only,
- regular backups and access control.
No banking data is stored on our servers.
10. Your rights
In accordance with the RGPD, you have the following rights over your personal data:
- Right of access : obtain confirmation that your data is being processed and receive a copy.
- Right to rectification : correct any inaccurate or incomplete information.
- Right to erasure : request the deletion of your data when their conservation is no longer necessary.
- Right to object : refuse the processing of your data for marketing purposes.
- Right to limitation : temporarily restrict treatment in some cases.
- Right to portability : receive your data in a structured, legible and transferable format.
To exercise your rights, simply write to:
📧 contact@luxoriatravels.com
Luxoria Travels is committed to responding to any request within a maximum period of 30 days.
11. Cookies and analysis tools
The site www.luxoriatravels.com uses cookies in order to improve your user experience, analyze traffic and personalize content.
You can accept or refuse cookies at any time via the acceptance banner on the site.
For more information, see our Cookie Policy (if available).
12. Policy changes
Luxoria Travels may update this policy to reflect legal or technical developments.
The most recent version is always available on our site at:
👉 www.luxoriatravels.com/privacy-policy/
Last update: October 10, 2025
13. Compliance with European and Belgian law
Luxoria Travels — operated by T.E.M&CO SCOMM — acts in accordance with the European regulation (EU) 2016/679 relating to the protection of personal data (RGPD) as well as with the Belgian legislation applicable in e-commerce, tourism and consumer protection.
For any questions relating to the protection of personal data, you can contact:
Data Protection Authority (DPA)
Rue de la Presse 35, 1000 Brussels, Belgium
📞 +32 (0) 2 274 48 00
📧 contact@apd-gba.be
🌐 www.dataprotectionauthority.be
14. Contact
For any questions regarding this policy or your personal data:
Luxoria Travels — T.E.M&CO SCOMM
Rue du Long Chêne no. 46, 1970 Wezembeek-Oppem, Belgium
📧 contact@luxoriatravels.com
📞 +32 494 131 806